Monitoring - We experienced a technical issue with TouchNGo, which is beginning on Thursday, 20th August from 16:58 to 17:46 (GMT+8)
This may be impacting some Malaysia-based merchants, where certain TouchNGo payment charges may be failing during this time.
The service is now back operational. Our team is actively working to identify the root cause with our payment processor. We will investigate the issue and coordinate with our partner to resolve it promptly.
We sincerely apologize for any inconvenience this may have caused. For any questions or concerns regarding this incident, please contact us at support@omise.co.
We apologize for any inconvenience caused.
Aug 20, 2026 - 17:24 GMT+07:00
Investigating - We are experiencing a service outage with TouchNGo, which is beginning on Thursday, 20th August since 16:58 (GMT+8).
This may be impacting some Malaysia-based merchants, where certain TouchNGo payment charges may be failing during this time.
Our team is actively working to identify the root cause with our payment processor and resolve the issue as soon as possible.
CARDX Credit Card will be under maintenance on Mon, 7 Sep 2026 during 03:00 - 06:00 (GMT+7), please avoid making payment with CARDX credit card including installment payment. Posted on
Aug 10, 2026 - 11:45 GMT+07:00
Past Incidents
Aug 21, 2026
Unresolved incident: [Partner] Krungthai NEXT mobile banking will be under maintenance on Fri, 21 Aug 2026 during 01:00 - 06:00 (GMT+7).
Aug 20, 2026
Unresolved incident: [Monitoring] (Malaysia) Intermittently failure detected on TouchNGo transactions.
Completed -
The scheduled maintenance has been completed.
Aug 19, 04:00 GMT+07:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 02:00 GMT+07:00
Scheduled -
Kasikorn bank will be performing a scheduled system maintenance on Wed, 19 Aug 2026 during 02:00 - 04:00 (GMT+7) Please avoid making transaction using Kasikorn debit and credit card during the maintenance window.
Jul 24, 11:59 GMT+07:00
Completed -
The scheduled maintenance has been completed.
Aug 18, 05:00 GMT+07:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 01:00 GMT+07:00
Scheduled -
Due to maintenance schedule to improve services for Malaysia merchant, DuitNow QR and DuitNow OBW will be unavailable on Tue, 18 Aug 2026 during 02:00 - 06:00 (GMT+8)
Aug 4, 14:47 GMT+07:00
We observed intermittent failures with Mastercard card transaction starting at 11:04 (GMT+7) of 15 August. During this time, some transactions utilizing Mastercard card may have failed.
Our team has investigated and coordinated with Mastercard to resolve the issue. Mastercard services are now fully operational since 12:31 (GMT+7) of 15 August
We sincerely apologize for any inconvenience this may have caused. For questions or concerns regarding this incident, please reach out to support@omise.co
Completed -
The scheduled maintenance has been completed.
Aug 15, 03:30 GMT+07:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 03:00 GMT+07:00
Scheduled -
Kasikorn bank will be performing a scheduled system maintenance on Sat, 15 Aug 2026 during 03:00 - 03:30 (GMT+7) (Partner re-schedules) Please avoid making transaction using these payment channels during the maintenance window. Impacted services: - Kasikorn debit and credit card - Kasikorn Mobile Banking - Kasikorn installment payment
Aug 14, 16:28 GMT+07:00
Completed -
The scheduled maintenance has been completed.
Aug 14, 04:30 GMT+07:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:00 GMT+07:00
Update -
Kasikorn bank will be performing a scheduled system maintenance on Sat, 15 Aug 2026 during 03:00 - 03:30 (GMT+7) (Partner re-schedules) Please avoid making transaction using Kasikorn debit and credit card during the maintenance window.
Aug 4, 15:26 GMT+07:00
Scheduled -
Kasikorn bank will be performing a scheduled system maintenance on Fri, 14 Aug 2026 during 03:00 - 03:30 (GMT+7) Please avoid making transaction using Kasikorn debit and credit card during the maintenance window.
Jul 24, 11:57 GMT+07:00
Completed -
The scheduled maintenance has been completed.
Aug 14, 03:30 GMT+07:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:00 GMT+07:00
Update -
Kasikorn Bank mobile banking will be under maintenance on Sat, 15 Aug 2026 during 03:00 - 03:30 (GMT+7) (Partner re-schedules)
Aug 4, 15:25 GMT+07:00
Update -
We will be undergoing scheduled maintenance during this time.
Jul 24, 12:05 GMT+07:00
Scheduled -
Kasikorn Bank mobile banking will be under maintenance on Fri, 14 Aug 2026 during 03:00 - 03:30 (GMT+7)
Jul 24, 12:03 GMT+07:00