We are writing to confirm that the service disruption affecting ShopeePay Payment has been fully resolved.
The issue, which impacted to some Thailand-based merchants, where certain ShopeePay payment, began on Tuesday, 3 November 2026 at 10:32 (GMT+7). Our engineering team has addressed the root cause, and the service was restored to full functionality. All systems are now operating normally since Tuesday, 3 November 2026 at 20:08 (GMT+7).
We sincerely apologize for any inconvenience or disruption this may have caused to your business operations. We appreciate your patience and understanding.
Omise ------------------------------------------------------------------------------------------------------- We are currently investigating a technical issue affecting ShopeePay transactions, which is beginning on Tuesday, 3 November at 10:32 (GMT+7).
This may be impacting some Thailand-based merchants, where certain ShopeePay payment charges may be failing during this time.
Our team is actively working to identify the root cause with our payment processor and resolve the issue as soon as possible. We will share updates as they become available.
We apologize for the inconvenience this may be causing. For any questions or concerns, please contact us at support@omise.co.
Omise
Posted Nov 03, 2026 - 11:56 GMT+07:00
This incident affected: Alternative Payments (ShopeePay (TH, SG, MY)).