We experienced a technical issue with TouchNGo, which is beginning on Thursday, 20th August from 16:58 to 17:46 (GMT+8)
This may be impacting some Malaysia-based merchants, where certain TouchNGo payment charges may be failing during this time.
The service is now back operational. Our team is actively working to identify the root cause with our payment processor. We will investigate the issue and coordinate with our partner to resolve it promptly.
We sincerely apologize for any inconvenience this may have caused. For any questions or concerns regarding this incident, please contact us at support@omise.co.
We apologize for any inconvenience caused.
Posted Aug 20, 2026 - 17:24 GMT+07:00
Investigating
We are experiencing a service outage with TouchNGo, which is beginning on Thursday, 20th August since 16:58 (GMT+8).
This may be impacting some Malaysia-based merchants, where certain TouchNGo payment charges may be failing during this time.
Our team is actively working to identify the root cause with our payment processor and resolve the issue as soon as possible.